Course Objectives
The aim of this course is to introduce key concepts, methods, and techniques of digital service design. A specific emphasis is set on introducing digital service design techniques and tools supporting the key activities of discover, define, create, and deliver is given. Furthermore, a more holistic digital service design lifecycle perspective covering the phases of strategy, discovery & planning, development, operations & improvement is provided.
The lecture is complemented with a capstone project, where students leverage techniques and tools from the lecture to suggest new digital services or improvement of existing ones. The challenge is carried out in cooperation with a practice partner.
http://issd.iism.kit.edu/1336_1341.php
