Symbol Kurs

Digital Service Design

Digital services represent a specific category of services and leverage information & communication technology in the service delivery process. Designing services is different from designing products. In contrast to products being discrete and tangible objects, services are co-produced and only provide value when they are actually used.

Allgemeine Informationen

Kursprogramm
Course Objectives
The aim of this course is to introduce key concepts, methods, and techniques of digital service design. A specific emphasis is set on introducing digital service design techniques and tools supporting the key activities of discover, define, create, and deliver is given. Furthermore, a more holistic digital service design lifecycle perspective covering the phases of strategy, discovery & planning, development, operations & improvement is provided.

The lecture is complemented with a capstone project, where students leverage techniques and tools from the lecture to suggest new digital services or improvement of existing ones. The challenge is carried out in cooperation with a practice partner.

http://issd.iism.kit.edu/1336_1341.php
Dateien zum Herunterladen
2018_Syllabus_DSD.pdf (Dateigröße : 520166 Bytes)

Veranstaltungsdaten

Abschluß
Master
Start
15. Okt 2018
Ende
04. Feb 2019
Veranstaltungsart
Vorlesung/Übung
Zyklus
wöchtl.

Zusammenfassung

Digital services represent a specific category of services and leverage information & communication technology in the service delivery process. Designing services is different from designing products. In contrast to products being discrete and tangible objects, services are co-produced and only provide value when they are actually used.

Allgemein

Sprache
Englisch
Schlagwörter
Service Design, Design Technique, Digital Service

Kontakt

Name
Xuanhui Liu

Verfügbarkeit

Zugriff
Unbegrenzt – wenn online geschaltet
Aufnahmeverfahren
Sie können diesem Kurs direkt beitreten.
Zeitraum für Beitritte
Unbegrenzt
Veranstaltungszeitraum
15. Okt 2018 - 04. Feb 2019

Für Kursadministratoren freigegebene Daten

Daten des Persönlichen Profils
Benutzername
Vorname
Nachname
E-Mail
Matrikelnummer

Zusätzliche Informationen

Objekt-ID
1230499
Link zu dieser Seite
Erstellt am
17. Sep 2018, 16:34